Frequently Asked Questions
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freda@weinsteinbystark.com
732-741-0091
Below are some common questions about measuring and sizing
Measuring & Sizing
How do I determine the right size rug for my space?
TBD...
Should I size up or down if I’m unsure?
When in doubt, we recommend sizing up. A slightly larger rug will create a more polished look, while a rug that’s too small may look out of place.
Below are some of are common questions about orders
Orders & Customization
How do I order a custom-sized rug?
Simply enter your desired dimensions on our product page, choose your edge finish, and place your order. We'll cut your rug from premium broadloom and finish it to your specifications.
Can I order a rug in any shape?
Yes! We offer rectangular, square, round, and runner shapes. If you need a unique shape, or a wall to wall installation contact us for a custom quote.
What edge finishes do you offer?
We provide several finishing options, including binding, serging, and premium wide borders. Each option enhances durability and style.
Can I change my billing address after placing my order?
Use this text to answer questions in as much detail as possible for your customers.
Below are some common questions about shipping and delivery
Shipping & Delivery
How can I track my package?
If you selected ground shipping, you will receive a tracking number once your item ships. If you selected white glove delivery for your order, we will notify you as soon as your order is shipped. Once the item is received in a local location, our trusted delivery partner will reach out to your directly to schedule a delivery window that works best for you.
If you have questions on the status of your order, please contact us directly for assistance.
How is my rug shipped?
Rugs are carefully rolled, wrapped, and shipped in a protective covering to ensure they arrive in perfect condition.
I selected white glove delivery. What's next?
If you selected white glove delivery for your order, we will notify you as soon as your order is shipped. Once the item is received in a local location, our trusted delivery partner will reach out to your directly to schedule a delivery window that works best for you.
What disclaimers apply to White Glove Premier shipping?
White Glove Premier shipping includes delivery to room of choice, moving and returning furniture, unpacking of the rug, and debris removal.*Any furniture above 175 pounds or delicate/antique items will not be moved.
Below are some common questions about Care & Mainenance
Care & Maintenance
How do I clean and maintain my rug?
Regular vacuuming helps maintain your rug’s appearance. Vacuums with no beater bar are strongly recommended. For spills, blot immediately with a clean cloth—avoid scrubbing. For deeper cleaning, refer to our care guide or consult a professional cleaner.
For more details on maintaining your rug, visit our care instructions page.
Can I use my rug outdoors?
Most of our rugs are designed for indoor use. However, we offer select materials suitable for outdoor spaces. Check product descriptions for details.
Below are some common questions about returns and exchanges
Returns & Exchanges
Can I return my custom-sized rug?
Since our rugs are custom-cut to your specifications, we do not accept returns. However, if there is an issue with your order, please contact us, and we’ll make it right.